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Bringing Back Personal Touch To Community Health With DeAndre James

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It is unfortunate that the healthcare industry has lost its personal touch and become too commercialized, if not totally out of touch. This is the main problem DeAndre James is addressing by pushing community health back into the forefront. Joining Corinna Bellizzi, he shares what must be done to boost mental health support, reinvigorate community engagement in health and wellness, and make preventative care a top priority when providing medical services. DeAndre also talks about his mission to improve health outcomes in underserved communities, the development of a veggie prescription problem, and the creation of a wellness campus.

 

About DeAndre James

Care More Be Better | DeAndre James | Community HealthDeAndre James has worked in various roles within the healthcare sector for over 20 years. He began his healthcare career as a Hospital Corpsman (Emergency Medicine & Surgery) in the US Navy. He has since held leadership positions, including Chief Operating Officer at San Mateo Medical Center and Executive Director of Dignity Health Medical Group. DeAndre holds a Bachelor’s in Healthcare Management from Southern Illinois University and a Master’s in Health System Management from Rush University. Driven by a commitment to health equity, he works to ensure access to quality care for all, regardless of socioeconomic status. As Executive Director of Community Health Trust, DeAndre is dedicated to fostering wellness and enacting positive change in the community.

 

Guest LinkedIn: https://www.linkedin.com/company/community-health-trust/

Guest Website: https://pvhealthtrust.org/

Guest Social:

https://www.youtube.com/@communityhealthtrust

https://www.instagram.com/pvhealth/

https://www.facebook.com/pvhealthtrust

 

Show Notes: 

  • Primary Challenges In The Healthcare System – 04:10
  • Exploring The Veggie Prescription Program – 10:59
  • Supporting Non-For-Profit With Grants – 15:21
  • Building A Community-Based Wellness Center – 17:53
  • Bringing People Back To Optimal Health – 21:49
  • Helping People In Their Homes And Reorganizing Society – 26:44
  • Similar Organizations And Keeping Costs Manageable – 32:42
  • Why You Should Check On Your Neighbors – 37:12
  • Episode Wrap-up And Closing Words -39:46
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Bringing Back Personal Touch To Community Health With DeAndre James

In this episode, we’re going to deepen our discussion into health equity as I’m joined by a healthcare professional from my neck of the woods, DeAndre’ James. DeAndre’ has worked in various roles within the sector, beginning his career as a hospital corpsman who worked in emergency medicine and surgery in the US Navy. He has since held leadership positions, including Chief Operating Officer at San Mateo Medical Center and Executive Director of Dignity Health Medical Group. Driven by a commitment to health equity, he works to ensure access to quality care for all people, regardless of socioeconomic status. With that, let’s welcome him to the stage. DeAndre’, welcome to the show.

Thank you. That’s a very kind introduction.

You have quite the accolades to cue off with. I got to meet you first at a New Year’s Eve party, a kid-friendly one, in fact, hosted by parents from our community. When I learned that you serve as Executive Director of the Community Health Trust of Pajaro Valley, I was compelled to invite you here because I want to learn more about all of the things that you’re doing to impact community health locally on the central coast of California.

I also think this could offer some great examples to people working around the United States to try and build better systems that can serve more people. Before we get into all the impact that you’re having, I’d first love for you to share a bit about your history and what compelled you to go from an early, more military-focused career that likely prepared you to be a surgeon to work in healthcare administration and social equity.

It’s a shift of thought process but what I thought, and I have no disrespect to the front line and those nursing, physicians, and all that, but I felt like I could impact do more if you change the system and move it around. I called it like the Rubik’s cube. I like that. You move it around to make it fit to what it needs to be in the right things. I felt like I’d have more impact if we had an opportunity to change those different things around.

The people on the front line do a great job. They get to see their impact and work one-on-one with people who are sick and ill. I figured, “Let me work on the system that makes people sick and ill.” I was trying to figure out a way that could make the world a better place, or at least my world and my square, a better place for the people around me.

Primary Challenges In The Healthcare System

Too often, the healthcare system is a sick care system. That’s what we’re taught. You go to the doctor’s if you’re sick for the most part, so that’s part of the problem. I thought this would be a great spot to start this conversation talking about the problems. If we were to identify, let’s say, what the primary challenges are in our present healthcare system. What would they be? Let’s say you could name three challenges.

What first comes to my mind is I like history. We made some decisions over history that have are coming up to be a problem. One is mental health. We all know about this being an issue. I think about it like we made those sick things. A long time ago, it used to be doctors that used to come to your house. There used to be small little institutions that came or existed in every community. The change in the payments and all those things like that, some of those things went away.

What went away was that personal touch, preventive touch, and being out there in the community. Those small guys don’t have access to that or cannot access that the way we were shaped. We lose a bit of us being a neighbor in healthcare and being that person to that. Some systems do very well, and some don’t, but we lost that personal touch. That is where prevention and all that stuff starts.

One of the big things is being more preventative than being more proactive than being reactive. You can take that across the board of different things by trying to be a little bit ahead of the game instead of behind the game. If you get to those things ahead of time, our death rates, birth rates, and all these little bitty things that we continue to have problems with as a nation slowly start to go away. Will you always have them? Yes. You always have some type of crux and thing, but will they be at the levels where they’re at now? I think not.

Care More Be Better | DeAndre James | Community Health
Community Health: The healthcare industry must become more preventative and proactive than reactive. By being a little bit ahead of the game, its biggest problems will slowly go away.

The first one you’re saying is it sounds like community engagement by healthcare professionals.

Being involved in that community at a different level than what it used to be because the systems are set up in such a way that we can’t be anymore. How do we go back to some of that? We lost some of that trying to be good. I’m not saying that we’re trying to be bad, but trying to be better. We lost some of that. Mental health is a huge issue, but it’s mental health at a community level.

What I see about mental health at a community level is those places that you could go to where people felt safe to be, felt okay to be themselves, and had these open conversations. It’s not an overridden anxiety thing where you can’t unplug and not be on the screen. You cannot be on these certain things that sometimes drive your anxiety or drive you to think a certain way because that’s how the system is set up. I’m like, “How do we get back to that community level where we maybe unplug a little bit and have those safe spaces where people feel like they can be themselves?” That goes a long way to mental health.

It sounds to me like you’re talking about a healthy and safe third place. The first place might be your home. The second place might be work or school. That third place is engaged in the community. In the old days, it’d be the local watering hole, but alcohol consumption isn’t always the most healthy thing. What is that third place?

As an organization, we’re focused on bringing wellness centers to life again. They used to be community centers. Where a lot of places used to be is the YMCA or those different organizations that used to be in every community and supported by the community in a way that that was the third place. How do we bring those types of centers and places where you can take a health class, go to an exercise class, or see your fellow neighbor?

It’s something like anything like that. It’s that type of environment where we bump into and say hi. How do we create those little spaces where it’s okay to just be? There’s education there to help you educate about your health. If you need to see somebody about your health, you feel safe in that environment to take that advice and go to the next step if you need it.

I have the 1, 2, and 3 here. It sounds like community is the common theme. That’s what we’re going to be talking about. Community engagement by healthcare professionals and having that mental health space or third place that we can go to enables you to engage with the community. You’re talking about something like a YMCA. This is something I have also spent some time thinking about.

A lot of the health clubs are very expensive. They almost seem like it’s somewhat elite. You’re paying $3, $4, or $5 a day to be a member. Some people, frankly, don’t have that extra resource sitting around. YMCAs were also typically supported by the community, so the rates would be lower. They would also often include a lot of other things. For instance, there’s Camp Campbell, which is run up Highway 9 and has an affiliation with YMCA YWCA of Santa Clara or Silicon Valley. I can’t remember which.

At any rate, they have an overnight camp that I’m going to be sending my son to in the summer. He gets to go for two weeks to an overnight camp and engage with different community members. Some of those people will be from over the hill. Some will be from the Santa Cruz area. It will enable him to meet other kids who go to different schools and have different backgrounds and also have some full-time away from home to maybe appreciate home a little bit more.

I bet. It’s that but also that socialization and you learn different environments. You learn how to do that, and you learn in those interactions. You learn a little bit about yourself in those interactions. It was cool. It’s still around in some bits and forms, but it’s pricey, expensive, and hard to get to. Access is a problem. I’m like, “How did we lose that in the scheme of trying to make everybody better?” We lost some of our home cooking.

Exploring The Veggie Prescription Program

You’re also reminding me of a relatively new friendship I’ve developed with Dr. Steven Leib, who’s a retired medical professional. He’s a vegan doctor who works with a few different people in his retirement career, which is more community service. He, for instance, walks with a doc in the Redwood forests and Henry Cowell, where on Saturdays, once a month, people can sign up to walk in the Redwood forest with him and talk about life. Maybe he’s giving them a little bit of health guidance here and there, too, but it’s more about community engagement, getting outdoors, and enjoying a healthy habit.

I love this retirement career. He’s also supported the not-for-profit that’s local to us called Eat for the Earth. I understand that you’re familiar with Beth Love and Maria Jose Hummel. I’ve had her as a guest on the show to talk about what she’s doing with Salud en Tu Plato, which is a community health program that they have in place in Watsonville. I would love for you to talk about what you’re doing. I believe they’re using a model that you helped to create from our earlier discussion.

It’s VeggieRx, a veggie prescription program. It wasn’t necessarily us that created it, and I’m not the creator of these things. For us, it was we had a research project done and very smart interns that we tried to hire. They did a research project on food and security. It’s about where food and security are, where these food gadgets are, and this food pocket that seems the only choice is unhealthy choices. Fast food or no food for miles and miles that can rely on to be healthy.

Socialization allows you to discover different environments and learn what to do when in different interactions, where you also learn a little bit about yourself.

As we looked at that study, then that became, “What do we do about that? How do we help that? What do we do there?” Our thought around that was, “What if a doctor could prescribe you veggies? Would you eat them then?” We say we live in the salad bowl of the world. I make the joke that we feed the world this salad, but we don’t get a chance to eat it ourselves sometimes. How do we close that gap and access?

If we can come up with this program where the doc says, “You need veggies in your life. Here, go get it.” We created a farmer’s market where you can go pick it up. We also have our location where you can pick it up. We started saying, “How do we deliver these things?” We’re delivering boxes to people with these veggies in them and saying, “How does that transform your life? Does that help you make a decision when you have $5 to spend? Does it make you feel more valuable to spend $2 on corn or something else healthy?”

I don’t have anything against McDonald’s. Everybody has to get a nugget every once in a while, but how do you decrease your reliance on that and increase your reliance on fresh fruits and vegetables? That veggie prescription program has been going pretty well. We’ve been doing it for a few years. It continues to be supported by a group of people. That has taken off to a lot of different places. They do it across different places.

I feel like, “A little idea has been implemented in many different places and spaces. Docs are prescribing veggies all over the place in these individuals.” It takes a lot of different work. I want to appreciate it because the people who make this happen who don’t necessarily get that are our farmers. It was a relationship with them in trying to decrease food waste.

In trying to decrease food waste, yes, there’s food they have to ship out that looks a certain way and has to be where, but they have tons of food that they’re trying not to throw away. In helping that food waste category, if it wasn’t for partnerships with farmers, then we wouldn’t be able to do this veggie program as well. It’s making these connections to the community and saying, “You got a goal. I have a goal. How do we mess those things up and not have as much food waste and get that food out to the public?”

Supporting Non-For-Profit With Grants

I understand that you also support a number of not-for-profits with grants, including, for instance, Jacob’s Heart Life Lab and many more. I wondered if you could showcase for us an example of how you’re using some of the funds that you’ve been able to secure and what that might look like.

We do grants every year. Here’s a funny thing. Our grant cycle is open. We look for organizations in a multitude of ways. We look at the problem and say, “Is it something that we can do, advocate for, or partner with somebody to bring?” We have great partners out there in the community that are doing this great work. There’s no need for us to do it. It’s how we support them. We support them through grant funds that we’re allowed to do and send those.

The cool about it is that these projects happen, and then we get to have a little meeting about, “Tell us what occurred and what did.” That can go through some great outcomes that we’ve been able to see in changing people’s livelihoods. Jacob’s Heart is a huge cancer center. They bring cancer to the level of little kids and families. They are that community backbone because if you end up with cancer, you say, “What do I do?” That’s the organization you turn to and say, “Walk me through this thing.”

There are so many stories about that. In that process, we deal with wellness, and they deal with cancer. I was like, “Cancer is a part of wellness. How do we support their story and make sure of that?” What’s cool is they have a little refrigerator where they get food out and deliver food. We’re like, “Wait. We’re both delivering food? This is great. Let’s figure out how we mesh each other’s and support these other programs for these families who got hit with the cost of healthcare at an extreme level.”

Often, only a certain percentage is covered, or they have to meet a minimum.

They got hit with a crazy healthcare bill unexpected to their family. Food and basic needs are taken out of it. How do we continue to support the basic needs of these families? We’re appreciative of our partnerships with these organizations who are out here that you don’t get to hear about too much that are doing the work. We say, “How can we continue to support that work?”

Building A Community-Based Wellness Center

I wondered if you could talk a bit about this project that you’re working on. This is called the Community Health Trust Centro de Bienestar.

That’s the wellness center in Spanish. We serve a lot of Spanish-speaking population, so we felt it was important to highlight that name and the name of the center. However, it is a wellness campus where you can come to this campus and be met spiritually, physically, and mentally. The three things that are happening there, which are already there, are called Somos. It’s an open spiritual conversation that is not one denomination. It’s talking about those different things, how you pray, and what you do. It’s a coffee shop to have a good conversation about where you are spiritually.

Care More Be Better | DeAndre James | Community Health
Community Health: Immigrants in the United States are the ones who take the lowest-paying jobs that a lot of people do not necessarily want to take.

We’ve been fortunate to partner with Stanford Healthcare and the state to bring allcove. allcove is a youth mental health center for ages 12 to 25. It’s a walk-in mental health center. You walk in and go all the way from talking to your friends, doing some fun exercises, and things like that all the way to seeing a professional for mental health. If it has to go further than that, then we connect you to those different avenues of partners down the street.

Right across the street is a teaching kitchen and a multipurpose room. I always make this joke. These are some senior citizens that rocked the world. Let me tell you that. They do this chair yoga class. I apologized to them profusely because I thought, “Chair yoga, come on. I’ll do it.” Fifteen minutes in, I almost died. It’s bringing those different classes and those things for people to get involved in. We have dance classes and things like that.

You can see our nurse practitioner to talk about your health. Diabetes is a huge problem in the power of value in this community and a lot of different communities, but especially in that community. That conversation is led by how you eat, what you eat, what’s going on with your health, how we can get your medications and all those different things. Let’s have a wellness chat with you about that. You could have it with a professional who can work through that.

We have a teaching kitchen where you can come and learn how to cook those different things. People don’t know what to do with bok choy. We can teach you how to do it. Bok choy is high on the list of things like, “What is this?” It can be very tasteful. It’s not about making you eat that. It’s what you can change for this and how you can make adjustments to your diet and the things that you do in your family to make you feel better.

All of this would be on one campus. This is a model for healthcare. Remember, I spoke about small health systems that are out there doing a great job but can’t do it all. They need to focus on you being an inpatient or having some physical deal. When you walk out of there, you’re not on your own. Where you go, come here. You’re not on your own.

Come to the wellness center and that space where you can find anything that you need, from having an educational class and learning how to cook, learning how to walk, reading a book, or having a spiritual conversation. If you need to have a mental health conversation, that’s the space for you to go. We want to take those centers and put them in every community where there’s a space where people can go, feel safe, be easy, and have any conversation you want to have about your health. That’s the part of bringing that community back together in that space.

Bringing People Back To Optimal Health

You’re reminding me of a couple of things. One is I’ve interviewed before Dr. Joel Fuhrman. He’s written several books on health. He’s pretty well-known. He has a center in Southern California that he runs where he invites people in. It’s not inexpensive. It costs $10,000 to participate or something like that, but he will have you live on his property and teach you to participate in the right health activities and what your activity and health level are.

Eat right and clean up your diet. He gets people off traditionally of 5 or 6 medications that they might be on during their time there. He works with a lot of people who are Type 2 diabetics and, essentially, over the course of a three-month period, will move them out of being a Type 2 diabetic. It takes people who are on the brink of health collapse and returns them to health. It’s very regimented. It’s not easy.

You’re going on a whole-food, plant-based, no-oil diet. That’s quite strict, but it transforms people’s health. He has demonstrably done this for many people over the years. If people had access in my mind to something that you’re describing in an ongoing capacity, they might not get to the point where they’re at, essentially, death’s door. Some people have something like 95% occlusion in their arteries, and they’re looking at a triple bypass to get them back on track. If we can instill something earlier, then we can help people in a much greater capacity without having to incur intense expenses.

We take that approach of if I fish for you, then you eat for today, but if I teach you how to fish, you eat for a lifetime. We’re trying to teach you how to fish there. With our program, it doesn’t matter if you can pay or not or what you pay. “We work with insurance. We don’t work with that.” It’s about your health, how we put that in the forefront, and how you come to that space.

We’re in there trying to teach you how to fish. It is some regimented stuff you have to do. It’s some changes you have to be ready to make and make for yourself. If you keep showing up, and we’re there in the community, and you keep showing up, it eventually comes through. It starts to come through to you, and you start to make those changes. Even small things can make a big impact.

What you’re talking about is a transformation. It’s not the typical healthcare system, but I also wonder how it’s paid for. When you talk about the fact that you take insurance or no insurance, it’s what people can afford or can’t afford. How do we end up paying for something like this to serve a community, especially one in Watsonville, which you’re talking about in an area that is traditionally lower income with many farm workers?

That’s magic. We started the organization from a large endowment. I see myself as a little bit of Robin Hood. In most of my job, I work with organizations in learning how to invest funds. I’m investing money to invest money back into the community. I’m using the stock market and the exchange. I’ve been a lot of my time talking about that stuff. They’re like, “Do you do healthcare or finance?” I’m like, “I do both.” We do that.

Even small and consistent changes can make a big impact.

We manage our money in a way that allows us to support these different programs and then fund different things at different levels. We do a little fundraising. I won’t say we don’t. We’ve worked with insurance companies and kept our costs at a low amount. We don’t necessarily have a physician, not that I don’t have anything against physicians, but the cost for a physician versus the cost for a nurse practitioner, our model is at that level.

The level of cost of a nurse practitioner versus a physician is almost half. It keeps our cost low to have that. The person who’s led healthcare for eons in history has been nursing and supported both levels and all levels. In this case, we feel like having a nurse practitioner is the play of both worlds. It helps us keep a lay in the community and understand the whole gamut of healthcare.

We keep our costs low in that perspective, but I do a lot of management of money. We call it a Robin Hood thing. I take all these ways that rich individuals have made money. I try to apply it to how we move money and shake money. We’ve been very successful in doing some of that. We take that money and pump it right back into the community.

Helping People In Their Homes And Reorganizing Society

I’d love to see this amplified and many other necks of the woods. You spent a fair amount of time thus far talking about mental health, especially in the community that you’re working to serve, the Pajaro Valley area, with a lot of farm workers, many of whom may be undocumented. We have ICE raids happening, which are completely upending families around the central coast. I wonder if there is a particular way that you’re able to serve them that may not involve them coming out to the community center. In some cases, they’re simply not comfortable even leaving their homes.

We have constantly had conversations with the local police or authorities about what’s right and what’s not. There’s been constant communication about knowing your rights. We’ve been promoting these places that are safe where you can come and learn about your rights and what you have. We also promoted our organization as one that we don’t take your information and share it or do anything with it. This is what your rights are, and this is what we have.

Our environment has always been a safe environment, regardless of your status. We care more about your health than we care about your status. We do those different things. Plus, there is in-state legislation that we are working with where safe spaces exist. This has existed for a long time. It’s been a list of safe spaces. School and healthcare have been one. We’re trying to make sure that the list and policy stay inactive.

If we come up with that policy, then it gets a little shaky. You don’t want to go anywhere because ice can go anywhere. Our environment and space have been in that list of spaces that are safe that you can go to, be in, and not have to worry about those particular items. There are policies that we have to make sure that stay enacted. I don’t know how that’s going in the society, but we’re still fighting that fight to make sure those things stay safe.

I certainly have been, let’s say, concerned for not only those individuals but even thinking about the cost of food. Are the harvests going to happen the way we need them to because of this particular issue? On the Central Coast of California, we’re always in harvest season. There’s always something growing that needs to be picked or maintained.

I want to see the president go to a restaurant after all this stuff. You won’t make it to one. They’re saying, “They’re taking our jobs.” I’m like, “What job do you want? You could apply for that same job.” People are not applying for those jobs at that level. It’s been immigrants over the years. This is history. It made the African-American population, whatever immigrant it was that had, and unfortunately, the lowest paying jobs or the jobs that a lot of people didn’t necessarily want to take. That’s how this country has been forever. Those jobs are food service, sanitary housing, name them. You can name over the years Italians, Polish, and then African-Americans. Name the history of those who were immigrants or came over to this country, good, bad, and/or different played that role.

They tend to be manual labor, painting your house, construction site, and all of it.

If you want to do that, how do you expect all those things to necessarily happen unless we reorg ourselves? What’s the plan to reorganize? There’s no plan for that. It’s just, “We got to do this.”

“We’ll find qualified people to do the work.”

I’m like, “You’re going to either have to pay them at this level.” That ain’t going to happen. People are not going to take jobs less than this amount because the economy is a certain way. It’s an evil circle of impact and stuff like that. In healthcare, they used to call it the triangle, quality, access, and time. You can have two of them, but you can’t have the third. Where do you shade off in that? The best part of it was trying to make a circle in the middle of that triangle to touch all three, but that meant that you couldn’t help everybody. If you want to help a massive amount of people, you choose the two and leave one out. If you have high quality and good access, you won’t have enough time to take care of everybody.

There’s the money equation. Where does that one fit?

Care More Be Better | DeAndre James | Community Health
Community Health: Regardless of what a certain community is, we will fight for its health and wellness. We care about your health more than everything else.

All of those different things play in there. It’s called the healthcare QUASM. That’s always been a thing in healthcare for eons and decades. How do you impact that? It’s the same thing in the economy and the world. You want to shade and shake all these different things. You’re going to get these two things, but you’re going to lose this. Is it worth losing all of that or not? In most cases, we’ve found it’s not worth losing that. Hopefully, somebody comes and says, “It’s a math problem. It’s an equation.”

This is why it takes somebody who has experience working in the sector to make the right decisions as opposed to somebody who doesn’t have the experience.

Somebody says, “I always think I can do a good job, but I don’t run McDonald’s. I’m not qualified for that.” Get somebody qualified in there to do the deal. For me and the organization, what doesn’t stop for us is that we’re going to keep fighting for the people and the community. Regardless of what that community is, we’re going to fight for the community, their wellness, and their health and make sure we try to keep that in the forefront. It’s safe to be around us. We care about your health more than we care about everything else.

Similar Organizations And Keeping Costs Manageable

You’re focused here on the Central Coast of California. Are there other sister or brother efforts that you would refer to in other arenas that are doing similar work?

There are some great organizations out there that are doing a fabulous job around health and wellness. It’s different models in different states. Believe it or not, there’s one in Florida that built a whole 80-square-foot wellness center in partnership to have these different things come back into the community. They serve 3 or 4 underserved communities in that area. It’s outside of Lando.

I imagine you meant 80,000 square feet as opposed to 80 square feet.

Yes, you’re correct.

I was like, “That would be pretty tiny.” An 80,000-square-foot building is like a very large big box store.

They have a walking track in there and all these different things. They created that in their community to do that same thing, bring these different things together and different stuff to talk about wellness and the community. There are different models out there to see, but all of us in those different models say the same thing, putting the people in the forefront, taking care of the community, and then caring about them and their wellness. That will propel the community, push the community forward, and keep the community healthy and strong. If you have partners that are in healthcare or hospital partners, it makes that even stronger.

How do you envision keeping costs for something that is more manageable? Is technology coming into play to support keeping costs lower?

EMR has been great.

What is EMR?

Electronic Medical Record or EHR, Electronic Health Record. In those electronic health records, they have gone to where you can Zoom with a patient privately or get an appointment on your phone. That used to be only available to the Kaisers of the world or the Dignities of the world who had that big pocket to pay for those things. Now, small guys got it, and we’re out of the community. Use your phone and get ahold of us or those different things like that so that we can do that.

Our ability to get on that has allowed us to reach more people when they need us quickly. When they need advice or want to know something, they can reach out and get a phone appointment or video conference with us. The same old adage that we still believe is you got to go see the people where they’re at. We still go out. We have promo tours, which are an extension of the physician. They go out into the community and meet these people where they’re at. Back in the day in the ‘60s and all that stuff, it used to be a doc would come knock on your door and take care of you and your family in one fell swoop.

You have a milkman who also brings milk to your door.

There are different ways to give from your heart. You can give your time, your money, or both.

I don’t know if we could be the milkman, but we do bring health to your door. We got promoters out in the community, out and about talking to you about these different things. They are your neighbors. You want to have a conversation. You can have that easier conversation with more like a friend in the community who knows about healthcare. They know about the resources in the community, and they connect you to the resources you need. It’s a friendly face coming to your door saying, “I don’t know what you need. Tell me what’s going on. I can try to help you get where you need to go.”

This has also helped to revolutionize things like mental health care. BetterHelp is an example where people can have a much more affordable option than what was typically a one-hour visit at a psychiatrist or psychologist’s office. We’re getting something that’s more affordable because it can be Zoomed. You can find the right therapist for you through one of these services. Do you employ something similar?

We do. You can get to us from those different avenues. We have people whose whole job is to be online. They’re not even coming to the office. They answer your call every day, all the time, video or not. We use multiple different languages to try to make sure we get ahold of you.

Why You Should Check On Your Neighbors

I feel like we’ve covered a lot of territory here. What I’d love to be able to do with you in this last stage of our interview is to offer you the opportunity to position some closing thoughts or things that you’d like people to think about as they depart this conversation. If there was a question that I haven’t asked that perhaps you wish I had, you could ask and answer it.

No. You do a great job. This is amazing. I appreciate you thinking of me in this regard to come here and share this story. It’s amazing. What I’ll leave the people with is this. There are organizations and people out there who are doing great jobs. There are nonprofits in these different communities who are working every day and hard for you. You might not see or know them, but please know that they’re there. I’m happy and proud to be a part of that group that is out there trying to work for the people.

Episode Wrap-up And Closing Words

Come get us and find us. We care more about you as a person than you know. We care about the community more than you think. Come see your neighbour when you don’t have anywhere to go, and you’re wondering what’s happening on the big stage. They’re a nonprofit. They’re your neighbor. They’re there to make sure that those big conversations come down to you in a fair and equitable way.

If you’re feeling at a loss and you have something to contribute and you wish you had somewhere to spend some energy to feel like you’re giving back to your community, getting involved with a not-for-profit like yours, seeing how you might be able to apply some of those skills is a great way to give back to your community as well.

We take your time and money. I tell anybody there are multiple different ways to give, and you give from your heart. Is it time, money, or both? Get involved and enacted. $5, $10, and $2 help. Put two hours of your time. We even have some of these programs where we have people go out and hang out with seniors. They’re by themselves at their house. What are they going to do? Go by and hang out with somebody and see how they’re doing. Check on your neighbor.

That’s a very good reminder. Thank you so much for your time, DeAndre’. This has been my pleasure.

Mine as well. I appreciate it. I’ll see you at the next shindig or office visit somewhere. We’ll bump into each other. I appreciate the time and what you do. You’re awesome.

Thank you, DeAndre’.

Thank you.

‐‐‐

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  • Corinna is a natural products industry executive who has earned a reputation for leading the development and growth of responsible brands (e.g. Nordic Naturals, iwi, NutriGold). In her professional life, she champions social benefit programs to enhance company impact while preserving and protecting our home planet. She’s presently working tirelessly on the development of a new pre-market that seeks to achieve a carbon-negative impact. In January 2021 she launched her show, Care More, Be Better: A Social Impact + Sustainability Podcast to amplify the efforts of inspired individuals and conscious companies. Through Care More Be Better, she shares their stories in an effort to show us all that one person with one idea can have a big impact. As part of her lifelong education journey, she earned her MBA from Santa Clara University, graduating at the top of her class with a triple focus in Entrepreneurship, Leadership and Marketing in June 2021.

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